ISMS Management Representative

Introduction:  

ISO 9001 establishes important basic disciplines in an organization, but because it is a generic standard it does not provide the necessary prerequisites for a modern service organization.  ITIL and ISO 27001 complement ISO 9001 by supplying the missing specifications. ISO 9001 requires continual improvement, but it does not provide guidance as to how the necessary improvements are to be prioritized and methodically implemented.  IT management teams are continually faced with this challenge as technology changes along with customer and management requirements.

This program provides a road map for the IT Management Representative to guide their management team through these uncertain waters with the help of international standards

Program Content: 

Discuss certain important IT processes in relation to requirements of applicable international standards: IS0 9000 Quality Management, ISO 20000 Service management (ITIL), ISO 27000 Information Security Management.  As each process is reviewed, related requirements will be explained and applicable process measures will be defined.  The focus will be on establishment of stable services, monitoring the service delivery process, and introducing necessary improvements in response to changes in marketplace and technology.

Who Should Attend:

IT Security Officers, IT Managers, ISMS Management Reps, Chief Security Officers

Program Duration:   

Two-day program, 9:00 a.m. to 5:00 p.m.

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