Introduction:

A vast number of companies either overlook or are unaware of the concept of cost of quality (COQ). In today's society all organizations must continue to improve cost, and cost of quality is a time-tested tool for identifying improvement opportunities and measuring improvement in bottom line results.

This workshop provides a roadmap for helping businesses move toward performance excellence utilizing COQ.

Program Contents:

• The what & why of Quality Costs

• The influence of the American Society for Quality (ASQ) Quality Cost Committee

• Definitions of Prevention, Appraisal, Internal & External Failure

• ISO 9000:2000 - How Section 8 - Measurement, Analysis & Improvement -fits in

• How to Use COQ to measure the effectiveness of your ISO 9000 system

• Definitions of Prevention, Appraisal, Internal & External Failure

• "How To" COQ calculation techniques

  • Using your chart of accounts

  • The defect or nonconformance costing technique

  • COQ & problem solving teams

  • Calculating return on investment & payback period

  • Using sample calculation forms & templates (provided)

• How to Calculate COQ for a noncompliance or problem (In Class Workshop)

• Where do you go from here?

Program Benefits:

• A clear understanding of COQ principles.

• Learn the steps to implement COQ in your company.

• Learn to identify COQ drivers in your organization.

• Establish COQ as a continuous improvement tool.

Who Should Attend:

• Quality managers, supervisors, leaders and facilitators.

• Company finance and accounting managers and supervisors.

Program Duration and Cost:

Two-day program, 9:00 a.m. to 5:00 p.m.